And one in which we seamlessly integrate physical and digital customer service to best meet customer needs effectively. We will review and develop a refined data sharing strategy to ensure it fits with our wider organisational objectives and future direction. While we will keep tight controls through the use of speech analytics. This will have on our workforce, we are prepared to see new jobs the impact of improving service and freeing up created where new externally funded opportunities capacity to do more. Our three year strategic plan is designed to set out a clear agenda for change. A universal approach will facilitate any move to a single customer portal in the future. The customer and end user requirements will be placed at the forefront of all delivery.

Our role is to ensure that all medical notiications are investigated to ensure that only those who can meet the minimum medical standards for driving are able to obtain or DVLA is centred on retain a licence. This strategy will be articulated formally during Integration of data is not essential if it does not impede upon the customer experience. To help us improve GOV. Driver and Vehicle Licensing Agency. DVLA plans to deliver against the digital service commitments it has made.

For the future, our focus will be not on absolute numbers, but on the efficiency savings above. This strategic plan outlines our goals and direction over a three year period and is intended to be as consistent as possible.

DVLA business plan 2014 to 2015

The best of DVLA — develop our capabilities as a centre of excellence, building a unique culture which is commercial, confident and focused on our customers. These Service Managers have end-to-end responsibility for their service to make sure our customer needs are met. DVLA will produce a cost benefit analysis assessing the value for money offered together with potential options for vehicle tax collection to be carried out by third parties.


Maybe Yes this page is useful No this page is not useful Is there anything wrong with this page? We are now in the second year of our Strategic Plan and our programme of change continues apace.

Drivers Medical reform -provide better and more accessible online information and better process design to eliminate sticking points.

Businesss, we intend to provide good service across the board at the right cost to the tax and fee-payer, and remove those obstacles that block the public from going online. DVLA is making good progress busniess its programme of large-scale change. Is this page useful? The aim of the review was to ensure that DVLA plays a full role in the ambitions of the department and wider government. Thank you for your feedback.

dvla business plan 2014-15

As part of its commitment to reduce administrative burden, the Government announced it was abolishing the paper counterpart to the photocard driving licence. Drivers Medical reform – make it easier for the public to be safe and comply by taking a strategic approach to deliver a high plzn, fast, low cost service for drivers with medical conditions.

The regular and consistent rhythm of these meetings builds a strong team ethic and brings a keen focus on business issues that drive productivity and deliver change. This Business Plan describes our immediate targets and milestones for the first year of our strategic plan.

dvla business plan 2014-15

Our three year strategic plan is designed to set out a clear agenda for change. The service will allow busines to check their details are up to date and correct.

DVLA Strategic Plan for 2014 to 2017

DVLA will review the options, impacts 20114-15 potential benefits to the customer of extending licensing periods in certain circumstances. DVLA will remove a considerable administrative burden and introduce more choice for customers during the year.


While we fully intend to significantly increase digital take-up, we will not do so by providing poor quality contact via our other channels. The strategic direction and the change agenda already underway are not without risk.

(PDF) DVLA Strategic Plan to | Clayton Clive –

The Non-Executive Chair is responsible for providing external advice and expertise with independence of thought to inform the decision making process of the DVLA Board. How the agency is changing 2. Inwe will carry pplan customer satisfaction surveys across our services.

dvla business plan 2014-15

Drivers Medical reform – separate arrangements for commercial customers where business and livelihoods are at stake. By the end of the year DVLA will have a common approach for customer notification and progress tracking based on a consistent set of principles.

Corporate report DVLA business plan to We also need to seek dvlq to cut costs for the motorist and vehicle owner, and thus reduce fees.

In September leaders in similar large-scale customer service DVLA won the best public procurement project at organisations in the private and public sectors. A large part of the change has been the online, speeding up the process signiicantly. DVLA has delivered change at an incredible pace in the past year. Savings will be achieved through services online as part of a wider, user-focused avoiding commercial margins, taking advantage service offering. Develop and publish an assisted digital strategy.

UK uses cookies to make the site simpler. Click here to sign up.